- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Fast and Courteous
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Excellent service. Helpful staff. Jim Is an extremely knowledgeable and nice guy that would love to share his experiences with you. If you want to keep your money in a family business this is the place.~ Courtny G., 02/21/2019
Better Than A Dealership
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They are legitimate, fair, honest, reasonable and quick... Forget dealerships if you need radiator help.~ Al B., 02/07/2019